Position Overview

B-Line Tire & Auto Supply Ltd. is seeking a highly organized and detail-oriented Parts & Service Advisor / Service Scheduler to support our outside service technicians. This role is responsible for coordinating service schedules, managing parts and work orders, and ensuring all service-related paperwork and documentation are accurate and completed in a timely manner.

The ideal candidate is proactive, organized, and able to manage multiple tasks while supporting technicians and maintaining smooth service operations.

Key Responsibilities

Service Scheduling & Coordination

• Schedule and coordinate daily service calls for outside technicians

• Communicate job details, locations, and priorities to technicians

• Adjust schedules as needed based on urgency, technician availability, and customer needs

• Maintain service calendars and job tracking systems

Parts & Work Order Management

• Prepare and manage work orders for service jobs

• Coordinate required parts and materials for scheduled service work

• Track parts usage and ensure technicians have necessary items before jobs

• Work with the parts department to ensure availability and timely ordering of required components

Documentation & Administrative Support

• Process service paperwork and ensure work orders are completed accurately

• Enter service data into internal systems for billing and records

• Maintain organized documentation of service calls, parts usage, and technician reports

• Assist with invoicing preparation and service documentation

Technician Support

• Serve as the primary support contact for outside service technicians

• Assist with troubleshooting parts needs or job details while technicians are in the field

• Ensure technicians have the information and materials needed to complete work efficiently

Customer Communication

• Coordinate service appointments with customers when required

• Provide updates on service scheduling and job status

• Ensure customer service expectations are met through clear communication

Qualifications

• Experience in automotive, tire, mechanical, or service industry preferred

• Strong organizational and multitasking skills

• Experience with work orders, scheduling, or service coordination is an asset

• Basic knowledge of automotive or mechanical parts preferred

• Strong communication and problem-solving skills

• Proficiency with computers and office software

• Ability to work in a fast-paced service environment

Key Skills

• Service scheduling and dispatching

• Parts coordination

• Work order management

• Administrative organization

• Communication and team support

• Attention to detail